I thought I should bring this matter to your attention as the customer service attitude of this Lindisfarne restaurant, Gilby’s restaurant, is just disgraceful.
A big dispute arose concerning the provision of free drinking water – tap water not bottled – to an otherwise paying customer.
Now I personally don’t like drinking water as I don’t like the taste but I know many people want it / enjoy it. Most restaurants don’t charge for providing tap water either.
The real problem here is how Gilby’s Restaurant responded to a customer complaint when the restaurant didn’t want to provide free drinking tap water.
You can read the full details here.
The Facebook page where the dispute took place has been deleted now but the linked blog post gives you all the details and demonstrates the restaurant has no idea as to how you should handle a legitimate customer complaint.
Gilby’s Restaurant certainly needs to improve its customer service and attitude to continue to survive.
Dale.
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